A Lighter Fare, But With Substance
Our main course is an introduction to leasing and to our industry. Included are helpings of meet and greet, qualifying and demonstration and an intro to Fair Housing. For dessert, closing the deal.
This meal is for those who crave more. The main course dives deeper into leasing techniques, including demonstrating the apartment homes, building a relationship, and recognizing and using closing signals.. For dessert, great ideas for follow up that get results!
More Hearty, Stick to your Ribs
For the Assistant Manager. A heavy serving of resident customer service with sides dealing with drama, resident renewal tips and building a terrific team. For dessert, a plan to move up the career ladder.
Understanding the numbers is a meaty skill that all managers should consume. Sides include adjusting rental rates, budget preparation tips, negotiating with suppliers, and getting team buy-in. For dessert, upgrade ideas; sell them to the owner and get the residents to pay for them.
Understanding this law is the meat of our industry. Served with specific case discussion, sexual harassment and emotional service animals. For dessert, there will be tips about maintenance issues for fair housing.
Something a Little Different
As with management, fair housing is a meaty subject, and maintenance teams have a very special diet. Sides include actual case studies, a heavy serving of sexual harassment and one of the largest servings of documentation in town. Dessert will include tips for talking with residents.
The meat course is customer service with sides of working with irate residents, irate managers and, of course, the on-going battle with leasing teams. For dessert, understanding your role in resident retention and lease renewals.
This meal is especially prepared for those who are responsible for the success of others. The main course will provide an understanding of what it means to be a leader, along with side dish tips of respect, coaching, counseling and motivation. For dessert, there will be a list of recognition and reward ideas for the team.
Reserved for those who provide services to our usual customers. The main course consists of a better understanding of the industry, served with ways to better connect with the on-site teams, an understanding of the ultimate customer (the resident) and a small portion of Fair Housing, as it relates to the suppliers. For dessert, tips on networking in the industry.
We'll Prepare Something Special
Vicki is happy to work with you to create a special menu of training, based upon your specific needs.