This session is created especially for property owners of single family homes, duplexes, or owners of the smaller apartment community. There will be some fair housing discussion, chat about unique issues, and share tips for lease management and renewals.
We will also chat about how to determine if and what upgrades are warranted, and what will produce the best "bang for the buck". We will even talk about how to get the resident to pay for them!
It's been said that property management would be a great business, if it weren't for the employees and residents! Conflict exists in all that we do.
This session will provide attendees with tried and true techniques to create a positive workplace, to work with a disgruntled employee and, most importantly, how to calm an angry resident, or team member.
Session takeaways include understanding why conflict arises, recognizing the signs of conflict early on, and how to diffuse a bad situation.
Management & Maintenance Editions
Resident Service is the lifeblood of property management. Great resident service will result in more satisfaction and reduced turnover, which will save money for the community.
These management and maintenance team targeted sessions will concentrate on how to manage, meet, and exceed the expectations of residents every day.
Management & Maintenance Editions
Management employees at all levels will learn about how customer service touch points can increase retention. There will be a discussion about the financial impacts of turnover, and rent increases.
Maintenance employees and supervisors will leave the session with the same skills as the management teams, but will learn them from the maintenance perspective. We will chat about their unique and vital role regarding resident relationships will affect the NOI.
With three distinctive generations still in the work force, there are challenges and benefits of working together. By creating a generationally diverse team, with different skill sets and motivations, a leader can create an atmosphere of inclusion for residents that will enhance leasing and resident retention.
Each generation can provide unique skills, but also bring unique challenges. We will chat about the hot buttons of each, and how to get the most from them in the work place.
Short, 30 minute sessions to maintain energy during lunch breaks.
Where Did My Day Go? - Time management tips to stay on track.
Just for Suppliers - Understanding the needs of property managers.
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